IT Client Engineer

Description

This role is for an IT Client Engineer at our ENTEK Lebanon, Oregon location (relocation within 40 miles of Lebanon is required).

The Client Engineer provides comprehensive technical support to internal users, ensuring the effective operation and utilization of computer systems, network infrastructure, peripheral hardware, and enterprise software applications. This role requires the ability to follow detailed instructions and adhere to established procedures while troubleshooting and resolving technical issues across a variety of platforms and environments. The Client Engineer works collaboratively with systems engineers, network specialists, software support personnel, and project managers to support and maintain the organization’s IT infrastructure. Responsibilities include assisting in the deployment, configuration, and maintenance of workstations, servers, and networked systems, as well as participating in system upgrades, patch management, and technology rollouts. The role also involves contributing to cross-functional IT initiatives, ensuring alignment with organizational standards and service delivery goals.

This job involves the following:

• Deliver responsive and courteous technical support for desktops, laptops, mobile devices, and peripherals across Windows, macOS, iOS, and Android platforms.
• Diagnose and resolve hardware, software, and connectivity issues both onsite and remotely, ensuring minimal disruption to users.
• Provide hands-on support for collaboration tools such as Microsoft 365, Teams, Zoom, and Slack to enhance communication and productivity.
• Set up, configure, and manage user devices using modern endpoint management platforms like Microsoft Intune, JAMF, and SCCM, ensuring seamless user experience.
• Maintain accurate records of IT assets and manage their lifecycle to ensure availability and reliability of equipment.
• Apply system updates and security patches proactively using automation tools to keep devices secure and up to date.
• Enforce endpoint security standards, including antivirus protection, encryption, and multi-factor authentication (MFA), to safeguard user data and systems.
• Assist in identifying and addressing security vulnerabilities and support compliance efforts through audits and remediation activities.
• Support user access and identity management processes, ensuring secure and timely provisioning of accounts and permissions.
• Participate in IT initiatives such as system upgrades, cloud migrations, and office technology rollouts, with a focus on minimizing user impact.
• Troubleshoot and resolve network-related issues, including Wi-Fi, VPN, and VoIP systems, to maintain reliable connectivity.
• Collaborate with infrastructure, systems engineering, and cybersecurity teams to deliver integrated and secure IT solutions.
• Follow detailed instructions and direction from senior IT staff and project leads to ensure consistent and accurate execution of tasks.
• Adhere to and help implement IT best practices, standards, and procedures to promote operational excellence and service consistency.
• Maintain thorough documentation of systems, procedures, and support interactions to ensure transparency and continuity of service.
• Monitor support trends and user feedback to identify opportunities for service improvement.
• Contribute to the creation and maintenance of user-friendly knowledge base articles and training materials to empower end users.
• Maintains safe operations by adhering to safety procedures and regulations.
• Follow Lean manufacturing utilizing tools such as Kaizans, 5S, RIE’s and other work area standards.

Requirements

Minimum Qualifications & Experience:

•  Associate degree in Computer Science, Information Systems, or a closely related field, or an equivalent combination of education, training, and relevant work experience that demonstrates the required knowledge and capabilities.
•  Ability to read, interpret, and analyze technical documents, procedures, and manuals.
• Basic mathematical proficiency for routine calculations and data interpretation.
•  Strong problem-solving skills with the ability to address practical issues and adapt to non-standardized situations.
• Effective communication skills, including the ability to write clear reports and correspondence, and to speak confidently with groups of users or team members.
•  Demonstrated ability to follow instructions, adhere to established procedures, and apply best practices in technical support and service delivery.
• Capable of collecting and analyzing data, identifying root causes, and developing logical, effective solutions.
•  Industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Working Environment:

The hours for this role are Monday-Friday, beginning at 7:00am and ending at 3:30pm.  Evenings and weekends as needed according to business needs. 

The employee will be asked to work in manufacturing plants. The job may require the employee to work near moving mechanical parts. While performing the duties of this job, the employee may also occasionally be exposed to fumes or airborne particles and toxic or caustic chemicals in the plant environment. The noise level in the production facility is usually loud, and this employee will occasionally be exposed to the production area.  Appropriate PPE will be provided to the employee, which the employee is required to utilize appropriately.

About ENTEK

ENTEK’s DNA is based on a set of core values, which drive everything we do: Respect, Integrity, Innovation, and Commitment. Stop by our website at www.entek.com to learn more about our company and the opportunities that await you.

ENTEK is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.

ENTEK’s locations are non-smoking. Please inquire if you have questions.