IT Service Coordinator

We’re looking for a Service Coordinator to join our high-performing Service Desk team in Salt Lake City, UT. This is an opportunity to be part of a mission-driven IT and cybersecurity company that’s redefining what world-class support looks like for small to midsized businesses. If you're energized by organized chaos, love solving problems through communication and coordination, and thrive in a team-first environment—we want to meet you.

In this role, you’ll act as the bridge between clients and our technical teams. You’ll manage ticket flow, schedule and dispatch resources, ensure ticket hygiene, and help drive the outcomes that keep our clients secure, productive, and happy.

What You’ll Do:

• Own the coordination and scheduling of service tickets, including onsite requests and escalations

• Maintain an organized and visible dispatch board, ensuring all ticket details, priorities, and updates are accurate and up to date

• Act as a proactive liaison between clients and internal teams—setting expectations and keeping communication clear

• Uphold ticket hygiene standards by validating documentation, categorization, and overall ticket quality

• Monitor ticket aging and drive accountability across teams to ensure timely resolution

• Deliver top-tier customer service—answering calls with professionalism, empathy, and clarity

• Identify recurring issues and patterns in service tickets and escalate them to leadership

• Partner with team leads to continuously improve client satisfaction and internal processes

What We’re Looking For:

Must-Have Skills and Experience

• 2+ years of experience in customer service or service coordination

• Strong organizational skills with the ability to juggle competing priorities

• Clear, confident communication skills—both verbal and written

• A technical background in computer support; comfortable understanding basic IT terminology

• Strong interpersonal skills for collaboration across departments and client relationships

Nice-to-Have

• CompTIA A+ Certification

• Experience in an MSP (Managed Services Provider) or IT helpdesk environment

• Familiarity with ticketing systems (e.g., ConnectWise, Autotask, ServiceNow)

• Ability to identify process improvement opportunities and take initiative

• Proven track record of being a reliable, proactive, and team-oriented contributor

Who You Are:

You thrive in dynamic environments and find fulfillment in bringing clarity to chaos. You’re organized, detail-oriented, and take ownership of the work you do. You care about creating exceptional client experiences, even if that means stepping outside of your comfort zone or role. You show up ready to collaborate, communicate clearly, and grow with a company that values integrity, curiosity, and grit.

You value:

• Responsibility – You own your work, your results, and your communication

• Client Impact – You prioritize clear, positive experiences for the end user

• Teamwork – You work collaboratively and help others succeed

• Growth – You believe in learning from feedback, mistakes, and new challenges

• Excellence – You strive to make the process better, cleaner, and more effective

What We Offer:

• Competitive salary ($40K–$55K, DOE) - Commensurate with experience and education

• Comprehensive medical, dental, vision, and wellness benefits

• PTO program and mental health support

• Retirement savings and telemedicine access

• KPI bonus incentives based on performance and company profitability

• Career development and internal growth paths

• A purpose-driven, abundance-minded company culture

• The opportunity to help redefine the IT service experience for SMBs

If you’re looking for a meaningful role on a team that takes care of its people while doing exceptional work—this is the place for you. Let’s elevate IT together.