Technical Project Manager, Product Operations

The Technical Project Manager will play a key role in managing complex projects and providing critical support within the Product Operations Team.  This position requires experience in project management, knowledge of technical terminology, and the ability to take on various responsibilities in order to advance strategic initiatives of the Product Team and the greater organization.  

This position is on-site at our HQ in Virginia Beach, VA.

Key Objectives: 

Objective 1: Own Project Planning and Execution for Strategic Initiatives & Projects: 

• Demonstrate understanding of project goals, business impact, major milestones, and stakeholders needed 
• Create, update, and understand the Project Plan with real-time status awareness 
• Define meeting cadences and meeting discipline 
• Coordinate project activities and ensure adherence to project milestones and deliverables 
• Manage project risks, anticipate challenges, and implement effective mitigation strategies 
• Foster a collaborative approach to project execution 

Objective 2: Drive Maturity through Expertise and Delivery for any Project, No Matter How Big or Small: 

• Create and manage the centralized repository for all Product Team project assets 
• Provide guidance and recommendations to ensure successful delivery 
• Ensure projects are delivered on time, on scope, and within budget to the highest level of quality 
• Coordinate and lead project retrospectives to champion continuous improvement 
• Conduct needs assessments for closeout documentation for knowledge sharing and empowerment 
• Oversee and manage various strategic initiatives and supporting process improvement along the way (example projects: Cloud Migrations, Hosting Optimization, SSL Renewal, Major Customer Upgrades) 

Objective 3: Lead and Coordinate Cross-Functional Initiatives and Strategic Projects to Drive Organizational Growth and Operational Efficiency: 

• Coordinate new customer onboarding and implementation between Support Care Teams and ancillary departments (ex: DevOps, Product Development, Professional Services, etc.) 
• Align with Enterprise Escalation Manager to ensure customers are proactively cared for upon incident resolution 
• Collaborate with Product and Organizational leadership to prioritize and execute key business initiatives  
• Manage and streamline communication, ensuring effective information flow and timely dissemination of critical updates 
• Monitor industry trends, market dynamics, and competitive landscape to identify emerging opportunities and potential risks 

Specialized Experience: 

• 4+ years of project management or program management or business analyst work experience 
• Proven track record of managing/delivering multiple concurrent complex projects on time and within budget 
• Keen attention to detail with an obsession for carrying any task through to successful completion 
• Exceptional experience communicating with cross-functional global teams, particularly executive stakeholders 
• Excellent communication (written and verbal) and written presentation skills 
• IT experience (SysAdmin) and full stack development (API, DB, OS, Network, File Storage) are both pluses 
• Cloud certifications (Azure, AWS) and experience with observability tools also added pluses 
• Relevant Agile certifications (ACP, CSM, Project+, PMP or equivalent experience)  
• Ability to work autonomously and as part of a cooperative team