Sr Manager, Digital Product

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

How will this role have an impact?

We are looking for a dynamic, passionate, and experienced Product Manager to join the Signify Health team to help realize the product vision to provide any healthcare service, to any member or patient, where and when they need it, and to help move care homeward for all. Within Signify's product organization, this team focuses on improving the Clinician Network experience through technology powered experiences (e.g., mobile application strategy & development for tools like the MySignify App) and using these experiences to drive desired business outcomes.

We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our product vision, the value we deliver to customers & users, and our market differentiation. In this role, you will have the opportunity to collaborate with and influence cross-functional peers including clinicians, analysts, operational teams, client success executives, and client support associates to ensure the long-term growth and success of Signify's products. Our innovative products, industry, and competition are evolving and growing quickly, and we are excited to add to our collective expertise.

Our team is guided by the company’s mission to build a healthier place for us all to live and age in. If you’re looking for a rewarding career opportunity and working with a highly motivated and experienced cross functional team that is passionate about solving the hardest problems in the US healthcare system, this is the role for you.

This role will report to our Executive Director of Provider Product. This is an individual contributor (IC) Sr. Manager role.

What will you do?

You will drive Signify’s scheduling strategy and roadmap, improving our member engagement experiences enabling us to reach more and more patients across the US. This role will also set the stage for our clinician on-road experience, focusing on tools like the MySignify App, setting them up for success serving more patients with increased confidence and managing clinician capacity effectively.

• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed.

• Proactively identify user or business needs and recommend innovative solutions. When necessary, drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives. Deliver incremental user value by having a cross-functional view of the problem.

• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization.

• Observe and interview users (e.g., clinicians using the MySignify App ) across multiple product lines to aggregate and connect their feedback into defined problem statements.

• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines.

• Understand high-level strategic levers and drivers of the business. Develop and measure KPIs for the product to define, track and communicate value delivery.

• Understand the healthcare industry, key trends, and current news and movement in the market.

Basic Qualifications:

• A Bachelor’s degree

• 7+ years of professional experience including 5 years of product experience

• A strong track record of delivering products and ensuring customer success

• Excellent written and verbal communication skills

• Experience collecting, analyzing, and summarizing data from disparate sources in order to drive conclusions and recommendations. When the data isn’t available, you are able to lead the charge to gather it

Preferred Qualifications:

• Ability to work directly and independently with an engineering team to define roadmap, prioritize initiatives and achieve business objectives.

• Knowledge or experience in machine learning and AI.

• An MBA or Master's degree in Computer Science is preferred but not required.

Other qualities and traits we look for:

• You are passionate about transforming the US healthcare system and the way care is delivered and paid for, with a wholehearted interest in diving into its complexity.

• Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions.

• Acute focus on the user and able to express their perspective and what they need to ensure each problem statement clearly traces back to these core points.

• Ability to articulate the organizational or market value delivered in your last few releases to all levels of the company from R&D peers to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.

• Strong technical acumen with ability to dissect complicated technical problems, simplify experiences and innovate on behalf of our customers.

• An entrepreneurial spirit with ability to work independently and effectively in a results-oriented, efficient environment.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.