After-Hours Call Center Sales Representative

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive hourly wage plus commission on booked tours 
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

As an After-Hours Call Center Sales Representative, you will be the first point of contact for potential residents and their families during non-business hours. Your primary responsibility will be to respond to inquiries, assist with booking tours at our communities, and provide essential information to help families make informed decisions.

KEY RESPONSIBILITIES

• Answer incoming calls and respond to inquiries regarding our senior living communities in a compassionate and professional manner.
• Schedule and confirm tours for prospective residents and their families, ensuring a seamless experience.
• Provide detailed information about our services, amenities, and available accommodations.
• Follow up on inquiries and leads to encourage tours and build relationships with potential clients.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with the sales team to ensure smooth communication and handoff of leads during business hours.
• Assist in resolving any concerns or questions potential residents may have.
• Maintain a positive and empathetic demeanor, representing our values and mission.

Requirements

CANDIDATE QUALIFICATIONS

Education:

•  High school diploma or equivalent; additional education in sales, marketing, or healthcare is a plus.

Experience, Competencies, and Skills:

• Previous experience in sales, customer service, or a related field, preferably in senior living or healthcare.
• Strong verbal communication skills and a warm, friendly phone presence.
• Ability to work independently and manage time effectively.
• Flexibility to work evenings, weekends, or holidays as needed.
• Prior customer service or call center experience preferred
• Excellent verbal and written communication skills
• Proficient in basic computer applications and data entry
• Ability to multitask and manage time effectively
• Willingness to work flexible hours, including weekends or evenings, if required
• Must be able to sit for extended periods and use a headset and computer throughout the shift

Work-from-Home Requirements:

This is a fully remote position. Employees must have access to a dedicated, quiet, and professional workspace with reliable high-speed internet to support consistent call quality and system performance.

A company-issued laptop and headset will be provided. All work hours are based on Pacific Standard Time (PST), and employees must reside within the United States in a state where Cogir is registered to do business.

While a remote work stipend is not currently offered, all necessary tools and support for success in the role will be provided. Employees are expected to follow Cogir’s virtual workplace standards and maintain a professional presence throughout all interactions.

 Shifts: Part-Time
• Mon–Friday: 2 PM–8 PM PST
• Sat–Sun: 8 AM–8 PM PST