Fleet Quality & Launch - Technical Lead ​​

At Coco, we’re revolutionizing last-mile delivery with autonomous robots, making deliveries faster, more efficient, and more sustainable. We’re looking for a proactive and tech-savvy Office Manager to oversee our facility operations, ensuring our teams have the resources and environments needed to thrive.

About the Role

As a Senior Fleet Quality & Launch Technical Specialist, you’ll be the technical backbone of our robot deployment and quality operations. You’ll lead the effort to identify, diagnose, and resolve systemic hardware and IoT issues that arise, then design repeatable solutions that scale.

This is a high-autonomy, high-impact role for someone who excels at ambiguity and thrives when given a hard problem and the freedom to solve it. You'll act as the connective tissue between our field operations, engineering, and fleet quality team. Translating real-world problems into actionable fixes and long-term improvements.

You’ll be on the ground during critical deployment periods, travel to new markets regularly, and build technical infrastructure to support the ongoing success of our delivery robot fleet.

What You’ll Do

• Serve as the technical lead during robot deployments, identifying and resolving mechanical, electrical, and software integration issues in real time

• Own the root-cause analysis and resolution process for fleet quality issues that impact launch success or fleet uptime

• Design and implement scalable SOPs, tools, and diagnostics for frontline teams to reduce downtime and improve serviceability

• Review and propose changes to current SOPs as they are carried out if any changes or site specific issues come up.

• Support the print process for robot wrapping related to advertising campaigns, ensuring quality, alignment, and timely deployment.

• Travel to new and existing markets (up to 2 weeks/month) to support field teams, test new hardware, and ensure launch readiness

• Collaborate with Engineering, Supply Chain, and Field Operations to close the loop between product issues and fixes

• Provide structured feedback to Product & Engineering teams and help pilot new hardware, software, or process changes in the field

• Build lightweight dashboards, diagnostic logs, and technical documentation that can be adopted across teams

• Guide non-technical teams through technical challenges—helping to upskill and empower our blue-collar workforce

About You

• 4–6+ years in hardware operations, fleet maintenance, or field engineering with a focus on mechanical and electrical systems

• Deep experience troubleshooting mechanical, electrical, and IoT (connectivity/sensor/data) issues

• Strong systems thinking mindset—you see the big picture and design processes to solve root causes, not just symptoms

• Independent, self-motivated, and solution-oriented—you don’t wait to be told what’s broken

• Excellent communicator with the ability to work fluidly across technical and non-technical stakeholders

• Familiarity with SQL, JIRA, inventory systems (e.g., Oracle ERP), and basic data analysis to spot trends and validate fixes

• Comfortable in fast-moving environments and field-based problem-solving scenarios

• Travel up to 50% of the time

• Have a valid Passport

Bonus Points

• Prior experience in robotics, micromobility, autonomous delivery, or connected fleet operations

• History of developing technical SOPs, diagnostic workflows, or cross-team enablement tools

Experience working closely with Engineering and Product teams to iterate on hardware or firmware in production environments