Chief Administrative and Strategy Officer - job 1 of 2

NOTE: Please include a cover letter, detailing your experience with managing the administrative (e.g. budget, finance, human resources, procurement/contracting, technology); accountability (e.g. audit response, compliance, validation. data analytics/reporting); and/or strategic planning functions of a complex organization with your application.

The Division of Citywide Workforce Opportunity (CWO) at the NYC Department of Small Business Services (SBS) serves over 90,000 jobseekers and 900 employers each year through its employment and training programs. Specifically, CWO manages three dozen training programs, in such areas as tech, health care, and construction, that are offered in collaboration with higher education institutions and non-profit training providers. The Division also oversees a network of 18 Workforce1 (WF1) career centers, operated in all five boroughs by workforce development providers under contract with SBS.

CWO serves two core constituencies through its centers and programs. One is jobseekers, most of whom have traditionally been underserved and have not had ready access to employment and training opportunities. Eligible jobseekers enroll in SBS’ training programs at no cost to them and can also visit WF1 centers to take advantage of career services such as interviewing workshops or direct connections to employment opportunities across NYC. The second constituency is employers. Working with a variety of internal and external partners, CWO identifies employers who might benefit from hiring graduates of our training programs as well as those who might benefit from targeted recruitment services offered through the WF1 centers that enable employers to find qualified candidates for a variety of positions.

Reporting to the Deputy Commissioner for Citywide Workforce Opportunity, the Chief Administrative and Strategy Officer (CASO) leads CWO’s Administration, Accountability, and Analytics (“Triple A”) Team, which helps to ensure accountability and excellence in the day-to-day administration of CWO, including compliance with all federal, state and local laws, rules and agency policies; preparation for audits; CRM and technology project management; human resources management; program evaluation; data collection, analysis and validation; policy analysis and development; and strategic planning.

Specific responsibilities of the CASO include:

- Oversee teams that review and validate invoices/expenses from CWO’s contracted vendors as well as vendors administering training vouchers. Ensure that such expenses are within budget parameters and in accordance with local, state, and federal regulations. Ensure that vendors receive excellent customer service and liaise with them on an as-needed basis.
- Serve as CWO lead on all budget and fiscal matters, and as main point of contact to SBS’ Financial Management and Administration (FMA) division. Meet with FMA team on a regular basis and together with them, maintain (and adjust, as needed) CWO’s annual budget.
- Manage all CWO technology projects, including SBS’ workforce development CRM and data management system, as well as the division’s software needs and licenses. Liaise with SBS’ Information Technology Team.
- Serve as CWO lead on all matters related to human resources, and main point of contact to SBS’ Human Resources Team. Organize divisional all-staff meetings and off-sites. Support and advise CWO’s Chief Learning Officer in developing and implementing professional development opportunities for CWO staff.
- Coordinate all division matters related to procurement/contracting. Provide support to CWO’s Workforce1 Career Center and Training Teams in their contract management efforts and liaise with SBS’ Procurement Team.
- Direct division responses to all local, state, and federal audits of CWO programs, working closely with the FMA division and Mayor’s Office of Talent and Workforce Development (NYC Talent). Stay abreast of local, state, and federal regulations related to recordkeeping and other compliance matters, and work to ensure that they are implemented by CWO’s contracted vendors and within all CWO programs.
- Lead all division efforts related to data collection, analysis, and reporting, including program evaluation. Identify and set program metrics/benchmarks that help ensure that all CWO programs are of the highest quality and that our customers (jobseekers and businesses) are well-served. Develop data dashboards and other means to visualize data in a way that is accessible to SBS and contracted provider leadership. Respond to data requests from funders, oversight entities, and other stakeholders. Create a culture among CWO and contracted partner colleagues of using data to foster accountability and influence change.
- Direct strategic planning efforts for CWO. With Deputy Commissioner and CWO senior leadership, create an annual strategic plan that articulates a clear vision and goals for the Division that aligns with agencywide and citywide priorities, including goals outlined in the Mayor’s Management Report (MMR). Through data analytics and strategic planning efforts, support CWO unit heads in achieving their goals.
- Stay abreast of best practices, administratively and programmatically, in the fields of workforce development and adult learning. Advise senior CWO leaders on new program development and incubate new programs/projects, as appropriate. In partnership with SBS’ Strategic Initiatives Team, identify potential new public and private sources of funding for CWO initiatives and coordinate all CWO grant writing activities.
- Monitor and track policy developments – including legislation and regulations –related to workforce development at the state, local, and federal levels, especially as they relate to the federal Workforce Innovation and Opportunity Act (WIOA). Serve as CWO’s lead on and liaise with SBS’ Intergovernmental Affairs Team and NYC Talent regarding legislative and policy matters.
- Mentor, coach, and support Triple-A Team staff. Promote a culture of equity, inquiry, and creativity among the team.
- Serve as a member of the CWO leadership team. Regularly liaise with other senior leadership team members within CWO and SBS. Serve as CWO’s “innovation ambassador,” promoting innovation across all CWO programs and initiatives. Represent the Division and SBS at meetings, conferences, and other critical events.
- Perform other duties as assigned.

ADMINISTRATIVE MANAGER - 10025

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in "1", "2" or "3" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in "1", "2" or "3" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.