Enrollment Services Supervisor

Compensation:

Compensation Type:

Hourly

Employment Type:

Regular

Grade:

NE09

Position Summary

With support, oversees the daily operations of team within Enrollment Services. May specialize in the following types of student services: registration, admissions, records or graduation and transfer.

Duties & Responsibilities

• Oversee staff to include: prioritizing and assigning work; conduct performance evaluations; ensure staff is trained; ensure employees follow policies and procedures; maintain a healthy and safe working environment; and, making hiring, termination, and disciplinary recommendations.
• Direct the activities of the department, which includes planning, coordinating, administering, and evaluating projects, processes, standards, and service offerings; ensure compliance with federal, state, and local laws, regulations, codes, and standards.
• Participate in development of policies, goals, short-and long-range planning; develop and implement programs to support accomplishment of established goals.
• Interpret and enforce academic rules and regulations; monitor academic standing; coordinate probation, suspension, and dean's lists.
• Coordinate processes, serves as a technical resource, trainer, and informational resource regarding enrollment services.
• Must work collaboratively to promote student success.
• Work with students and intervene to resolve escalated matters.
• May communicate materials, web page and orientation content, and other enrollment-related documents.
• Participate in institutional committees and quality improvement processes and will provide leadership to assigned staff to ensure compliance with federal and college requirements.
• May coordinates the grade petition process, responses to inquiries concerning academic performance, and resolves problems regarding the monitoring of student records.
• Interpret and monitor academic rules and regulations; monitor operations for data integrity.
• May manages grade and transcript processing; coordinate academic information for graduation clearance; provide special program certifications.
• Compile statistical information and prepare reports.
• Oversee and helps enter course data into computer system, editing and revising data; notify students of outcomes.
• Update relevant publications, for example: course schedules, bulletins, and student handbooks; oversee the production and distribution of publications.
• Review student appeal documents and can approve or deny student requests.
• Ability to use independent judgment and evaluate holds on student accounts.
• Perform other related similar responsibilities and level as assigned.

Minimum Qualifications:

• Bachelor's Degree in a related field with three (3) years of recent and directly related experience
• OR
• Associate's Degree in a related field with five (5) years of recent and directly related experience
• AND
• One year of experience with ERP/SIS systems such as Banner
• One year of supervisory experience.
• Best Consideration 7/7/2025
• Shift Monday-Thursday 10 am-7 pm, Friday 8 am-5 pm
• Resume and Cover letter needed for the application to be considered complete
• Preferences:
• 1 year of Admission and Registration experience

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.