Service Center

Establish, develop, and maintain relationships with existing and new clients including insurance agents, dealerships and fleet contacts based on sales strategy as established by company sales leadership.  Drive revenue growth through client awareness of company’s ability to deliver on strategy of operating consistency and customer-orientation focus. Work as an individual contributor and sales team member to achieve company’s annual revenue generation objectives

Role and Responsibilities

• Effectively manage and drive sales for multiple lines of business within the Caliber Family, including but not limited to Caliber Collision, Caliber Auto Glass and Caliber Fleet and Commercial.
• Understand data and market trend analysis as part of developing individual Account Management plan 
• Effectively deliver relevant, key messages to agency, dealership and fleet accounts using sales communications and marketing materials developed by company’s sales organization
• Regularly visit client contacts to communicate Caliber’s ability to deliver operating consistency and customer-orientation focus in effort to position Caliber as the preferred provider of collision repair and glass services
• Identify and source new revenue opportunities and establish contact/develop client relationship
• Coordinate and execute booth space or sponsorship for client related events and business expos
• Coordinate and execute company sales and community involvement activities/events under leadership of National Field Development Manager
• Promptly and effectively resolve client issues through close communications and coordination with Operations
• Other duties as assigned

Qualifications and Education Requirements

• Significant (3 – 5 years) sales experience in large, distributed environment with service-orientation focus
• Success record with complex selling and sales processes in B2B markets; B2C experience preferred
• Ability to communicate effectively and influence agents, car dealership executives and director level contacts
• Ability to work effectively across complex internal and external environments
• Strong interpersonal skills; able to build and maintain trusted relationships with direct reports and internal/external customers
• Solid written and verbal communication skills
• Self-starter with the ability to work independently or in a team environment
• Working knowledge of MS Outlook, Word, PowerPoint and Excel
• Must be at least 21 years of age  
• Must have a valid Driver’s License and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
• This position requires the flexibility to travel regularly, including overnight stays
• The ability to work independently and manage time effectively while traveling is crucial
• Organizational, multi-tasking; adapts easily to fast-paced environment
• Personable, friendly demeanor with a “World Class” customer service approach to internal and external customers