Senior Application Engineer

At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.

As an Application Engineer you will play a critical role in building, optimizing, and scaling our customer facing developer portals, interfaces, and documentation. You will collaborate closely with product, engineering, sales and growth teams to deliver seamless experiences to grow our industry-leading SaaS platform for commercial contractors and development partners. 

What You'll do:

• Develop, maintain, and support our customer and partner-facing developer portal
• Build self-service tools for clients and partners to integrate core platform capabilities with external workflows and applications.=
• Build, maintain and support connectors and applications to popular integration platforms such as Zapier and Workato 
• Collaborate with customers and partners - providing solutions and approaches to handle complex ERP, CRM and SaaS workflows and integrations
• Enable internal and external stakeholders by providing documents and guides to existing and new features and functionality
• Support customers and partners through their implementations, providing diagnostic and troubleshooting support 
• Write modern code that is clean, well-tested, and reusable, with high test coverage and documentation
• Collaborate with QA engineers to ensure high-quality, precision software releases
• Propose recommendations, build prototypes, and provide feedback on new features and experiments
• Promote, teach, and enforce documentation and engineering best practices
• Mentor and provide technical guidance to engineers within your team and across the organization
• Communicate effectively with internal and external stakeholders, including customers and partners

What We Look For:

• 5+ years of experience in software engineering roles, ideally in high-growth, tech startup environments, with a proven track record of delivering production applications, tools and services
• 2+ years of experience in a role focused on enabling customer and partner development
• Deep expertise in APIs protocol, frameworks and technologies including REST, OAuth, Open API, HTTP(S)
• Experience and expertise building enterprise grade client-side applications and tools in Typescript / Javascript, Python or similar languages
• Familiarity with client-server architectures and CI/CD environments
• Proficiency in modern testing frameworks (e.g., Jest), debugging, profiling, and performance monitoring
• Strong communication and technical writing skills, with the ability to write high quality customer-facing technical documentation
• Curiosity about large language models, prompt engineering, and next-gen search experiences that shape how developers learn and solve problems
• Experience (or a deep interest) in resonating with a technical audience. You speak the developer “language” and know how to position products for their unique challenges

What We Offer:

• $135k - $190k base salary range + annual bonus
• Generous equity grant, become an owner in our company!
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• Work from home stipend
• Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for in-office days
• Company events like BBQs and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers