Sr Director, Product (Consumer Payment Services)

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

Blackhawk's vision is to create meaningful connections between global consumers and brands, through innovative payment technologies. The world leader in stored value payments and distribution for gifting and reward is extending that leadership to other payment solutions and channels including digital currencies, promotions, embedded rewards, loyalty, and consumer payment options.

Innovation in payments means evolving our solutions in alignment with how people connect with brands and one another, seeking to understand and contextualize payments where and how those connections occur. To achieve that vision, Blackhawk is transitioning its physical distribution capabilities to a digitally accessible platform, enabling brands to win new customers, increase engagement and spend, and leverage diverse payment methods to increase loyalty and incentivize behavior. One of the biggest opportunities for our network participants is the more than 1 billion consumer interactions that occur every week across a broad range of touchpoints, affording us the opportunity to drive incremental spend and deliver better experiences for consumers and businesses.

Powering these touchpoints through our experience applications are a range of core services which enable the capabilities across our 400K channel touchpoints in a globally scalable composable approach.

At the heart of all our product offerings are the root capabilities of Consumer Payment Processing: omnichannel payment acceptance, diverse payment method integration, loyalty and points program integration, comprehensive identity services, and advanced risk management. The role of the Sr Director of Consumer Payment Services is to create services which provide industry-leading capabilities that are flexible across the breadth of BHN's product landscape, evolve and experiment with products to bring new consumer & client offerings, and innovative leadership to drive consumer market changing new experiences while ensuring the highest standards of data privacy and regulatory compliance.

This role reports to the VP of Product for Global Core Services and sits alongside our developer experience & data platforms, as well as our global content network. It is responsible for several important outcomes (and associated example metrics):

• Evolve robust consumer payment capabilities to create seamless checkout experiences across credit, debit, and alternative payment methods (conversion rates, payment method adoption, average transaction value)
• Expand the power of BHN's network through digital wallet integrations, including PayPal, Apple Pay, Google Pay, and emerging payment options (wallet adoption rates, transaction volume)
• Drive innovation in consumer authentication, identity management, and profile services to balance security, compliance, and convenience (authentication success rates, fraud prevention metrics, regulatory adherence)
• Enable integration of loyalty currencies and points programs from brands, airlines, and financial institutions into the payment flow (loyalty redemption rates, cross-program engagement)
• Develop and maintain robust data governance frameworks that ensure compliance with global privacy regulations including GDPR, CCPA, and emerging standards (compliance audit success, data breach prevention)
• Extend payment capabilities as an embeddable option for developers to leverage as a stand-alone SaaS solution (API adoption, integration time)

Responsibilities

• Lead product strategy for consumer payment offerings including credit/debit processing, alternative payment methods, digital wallets, and emerging payment technologies
• Drive optimization of payment flows and user experiences to maximize conversion and satisfaction
• Develop and execute strategy for loyalty currency and points program integration across brands, airlines, and financial institutions
• Design comprehensive identity management solutions, including user profiling, authentication, and authorization systems that ensure regulatory compliance
• Ensure all payment and identity solutions meet or exceed global privacy requirements (GDPR, CCPA) and data sovereignty regulations
• Partners & Vendor selection to aid in consumer payment offerings, speed to market, and experimentation
• Strategic partnerships & strategies to support global payment infrastructure, alternative payment methods, and regional payment preferences
• Implementation of robust identity and risk management solutions to ensure secure transactions while minimizing friction
• Drive a servicing mindset and solutions to empower BHN and clients to deliver exceptional end-to-end payment experiences
• Ownership and leadership of payment product strategy globally, integrating across BHN's commerce, incentive, & consumer solutions
• Lead efforts on market awareness and customer-centric design, partnering with GTM, Product Marketing and others to bring new payment options to market
• Balance security, compliance, user experience, and conversion optimization for global payment offerings
• Define business cases to grow Blackhawk Network globally. Collaborate with executive management—within product, legal, compliance, marketing, and other functions (globally) - to develop vision and prioritize growth strategies
• Establish business outcomes to achieve, product metrics & SLAs to drive growth
• Conduct due diligence on international prioritization for product rollout and define payment features necessary to succeed in those geographies

Qualifications

• Demonstrated track record of consumer payment product management with broad knowledge of the payment & fintech industry
• Deep understanding of payment acceptance, digital wallets, and alternative payment methods
• Extensive knowledge of loyalty currencies and points program integration across brands, airlines, and financial institutions
• Strong expertise in identity management, user profiling, and authentication technologies
• Comprehensive understanding of global privacy regulations (GDPR, CCPA), PII handling requirements, and data sovereignty considerations
• Experience with online payment optimization, checkout flows, and conversion rate improvement
• Knowledge of identity services and risk management in the payments space is a strong plus
• Expertise in payment acquiring, payment gateways, and payment processors
• 12-15+ years of total work experience, across consumer-facing payment applications, ecommerce platforms, or financial services
• Experience with major digital wallets (PayPal, Apple Pay, Google Pay) and emerging payment methods
• Entrepreneurial, independent mindset
• Strong written and verbal communication skills, including the ability to effectively interface with senior leaders at partners and internally
• International experience and/or awareness of regional payment preferences and regulations
• Engaging leadership to drive product-led mindset into organizational culture with enthusiasm
• Bachelor's Degree required, Post Graduate is a plus

Benefits

Salary Range for California Residents Only: $205,420.00 to $287,600.00

Salary Range for Illinois Residents Only: $165,560.00 to $231,800.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.