Claims Adjuster - Entertainment

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Primary Responsibilities, specific duties include but not limited to the below:

• Proactive claim management including investigation, evaluation, negotiation, and resolution of claims in accordance with claims regulatory guidelines
• Evaluate and address coverage issues
• Recognize subrogation and salvage potential and assign to internal partners
• Determine appropriate reserving levels
• Select and direct independent external service providers (e.g. Independent Adjusters, Experts)
• Manage and monitor incoming claims communication (email, phone, mail) and respond in a timely manner            
• Negotiate and resolve claims ensuring cost effective, service orientated solutions                                                                                                               
• Ensure claims are settled in accordance with settlement guidelines   
• Drive effective salvage and subrogation processes.

• Ensure all claims handled within authority limits, and in line with Arch Claims procedures and guidelines                                                                                                            
• Support establishment of claims management procedures on new business accounts in association with clients, brokers and loss adjusters.                                                          
• Proactively liaise with underwriters on market management initiatives
• Positively represent Arch externally to the market and develop and maintain relationships with brokers and clients, as well as other relevant stakeholders (e.g. third party adjusters);
• Proactively drive involvement of functional areas in Claims handling process, e.g. Underwriting, Operations

Qualifications

• Bachelor’s degree from an accredited university or two or more insurance industry designations or four additional years of related experience beyond the minimum experience required above may be substituted in lieu of a degree.
• Three - Five (3-5) years of work experience at an insurance company and/or insurance claims loss adjustment service provider managing property claims process supporting commercial accounts 
• Adjuster Licensing required.
• Knowledge of claims handling process from notification to settlement and recovery         
• Reserving: A knowledge of reserving principles and practices
• Analytical Skills: Ability to analyze non-complex data, from multiple sources, in detail; identify and resolve issues before they transpire       
• Ability to review and understand contracts and agreements        
• Negotiation and conflict management: Ability to negotiate best position for Arch, and client, often in contentious situations, managing conflicting priorities of various parties                
• IT skills (Office applications): Use general office application tools e.g. Power Point, Excel, Word   
• Communication & Presentation: Ability to express ideas and messages clearly, both written and verbally.  Ability to "sell" claims service abilities as a marketing tool
• Proven track record in handling claims involving complex coverage and damage                 
• Multi-lingual is a plus

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Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.