Senior Manager - US Consumer Data Analytics & Strategy - job 3 of 3

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Enterprise Data Strategy team within Credit & Fraud Risk evaluates and rationalizes Credit bureau and other external data to address business problem statement, improve risk decisions and customer experiences across the credit and fraud lifecycles. The Senior Manager will be responsible to drive data strategy for the CFR enterprise through analytics & data driven insights and will lead discussions with CFR Leadership to influence medium to long term strategy. They will collaborate and provide data insights and solutions to Credit & Fraud risk strategy, Decision Science and Marketing teams. This role presents a unique opportunity within CFR to work with industry leaders to bring external perspective on market trends & competitive solution, develop & implement bespoke data products and drive effective strategies.

Responsibilities:

Data-Driven Impact

• Analyze large sets of data in internal analytical environment or third-party sandbox to quantify opportunities to increase coverage, improve quality, bring in incremental intelligence and improve risk discrimination, and influence strategy and models use cases to maximize return on data investments.
• Apply analytical thinking to diagnose business needs and blind spots.
• Strategic mind-set: Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics and find opportunities to strengthen business performance
• Story Telling with Data: Leverage data analysis to craft compelling, insight-driven narratives that inform strategic decision-making
• Fortify foundation by ensuring permissible use & service level agreements are established, data quality controls enhanced, usage volatilities are investigated & resolved, work orders or agreements meet standard, in effective collaboration with Procurement & Supply Management, TRM COE, Operational Excellence, Controllership & Capability Product owners & Product Managers.  
• Bring in process excellence, cultivate culture and behavior to rationalize data investment, deliver data driven insights to improve return on investment, manage operational risk in third party relationship and in data integration and in end-use of data.

Leadership

• Own projects on data transformation, define business problem statement & plan for evaluation, delivery & accomplish key results.
• Lead with an external perspective, able to offer an understanding of data innovation in the marketplace & influence & shape data strategies.
• Ability to navigate multi-function & stakeholders to gather diverse information & funnel it into medium to long term strategies. This role partners closely with US Consumer Credit Risk Strategy & Global Decision Science, General Counsel Organization, Global Compliance and Ethics, Procurement & Supply Management, Operational Excellence, Risk Product.
• Build the best team, invest in grooming talent through feedback and coaching, regular career aspirations conversations and providing necessary tools and resource to the direct report(s) and indirect reports to be successful in the role.

 Qualifications:

• 5+ years of experience in a financial services organization in consumer or commercial data or strategy function
• Knowledge of Credit Risk standards, practices, or external Credit data sources
• Master's Degree or higher required, concentration in a quantitative field preferred
• Adept at statistical tools including Python, Hive and, familiar with big data and cloud environments, Advanced Excel, PowerPoint
• Have knowledge of Excel, Python and SQL encompassing data manipulation and financial modeling techniques
• Adept at assimilation of technical requirements on product, process & contract to inform problem statements, project plan, key success metric and dependencies, executive communication.
• Demonstrated ability to work independently and across a matrixed organization to deliver solutions at top speed
• Ability to manage and lead large scale projects with multiple cross functional partners
• Good communication and influencing skills with an ability to translate business problem statement into analytical exercise & analytics outcomes into compelling business insights and recommendations
• Adaptable interpersonal skills, high energy, and a proven team-first mentality
• The role requires a highly analytical, creative, strong communicator and strategic thinker with proven experience of defining strategy, delivering intelligence in data, project management and performance management of external partners and direct reports.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.