Manager-Business Solutions - job 4 of 12

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is a global leader in the commercial payments solutions space and continues to be an exciting and fast-growing business dedicated exclusively to the success of businesses globally. GCS provides a range of Corporate Payments Solutions and other expense management tools to help small, mid and large size companies around the world manage all facets of their business spending. 

As a core engine that powers the GCS business and its colleagues, the Client Onboarding Services (COS) team plays a critical role in delivering best in class revenue empowering services and capabilities across the customer lifecycle. The Client Solutioning team within COS is designed to add strategic focus on early, critical stages of the sales and account development opportunity cycle with both existing and prospective customers via specialized content, convenient services and high touch solutions.

As a part of the Client Solutioning organization, the Manager-Business Solutions is a part of a team providing commercial insight, consultation, and strategic expertise to deliver customer-centric solutions best tailored to the needs of Corporate SME, Large & Global commercial clients. This role requires a trusted consultant closely aligned with our Sales, Account Development and Product organizations, directly supporting sales pursuits with GCS customers throughout sales in the customer lifecycle. This role will be responsible for delivering on a vision for internal and external consulting via account strategies, differentiated value propositions, business solutions and commercial deal proposals to communicate how American Express’ Payment solutions can help transform their businesses and support their strategic objectives. The Business Solutions team is designed to play a critical, external facing role in laying the foundation for successful client acquisition, retention, and expansion early in the onboarding process.

Key Responsibilities:

• Support sales and account development teams to sell the best solution, demonstrating Amex Commercial Services value to clients through sales presentations of Amex value proposition and leading edge solutions
• Winning and/or retaining new corporate payments business for strategic accounts by leveraging sales, product, technology, procurement, travel and consulting expertise  to design a solution that minimizes a customer’s pain points and solves for the customer’s business problems. This will involve providing process and change management consultancy, applying thought leadership and product and country expertise to clients and prospects in order to design appropriate solutions.
• Secure client sign off on their solution design prior to providing an effective transition to the Implementation & Technology Solutions Managers, with comprehensive documentation, to allow the solution to be built and quick ramp up of billings.
• Develop and maintain a broad set of relationships internally within Amex (e.g. Account Management, Sales, Global Implementations & Business Solutions, Technology Solutions, Compliance, Product Management, Partnerships, Consulting, Merchant Services, GNS), in order to build and maintain customer satisfaction and loyalty.
• Systematic analyses, reports and tracking of all client engagements to monitor portfolio performance and satisfaction levels.
• Lead the development, deployment and continuous improvement of processes and tools to increase effectiveness across the team.
• Define and support best practices regionally and globally, and share client insights, trends and thought leadership to the Field, Marketing and Product Management along with suggestions for product and process improvements. Customer focused approach; confident and convincing with clients with highly developed sales negotiation and presentation skills

Minimum Qualifications:

• Strong consultative, collaborative and influencing skills across all levels. Ability to drive strategy, goal alignment and execution to deliver results; exceptional will to win.
• In depth knowledge of the American Express commercial card payment solutions and processes, including vPayment, BIP, Corporate Purchasing Solutions, BTA, reconciliation tools, data feeds and MI tools.
• Extensive working knowledge of procurement, finance and accounts payable functions, processes, and systems, including ERPs and e-Procurement, meetings & events and travel management,  business processes and systems, competition and corporate market place.
• Knowledge of the evolving commercial card payment solution value propositions and financial dynamics of the commercial card business.
• Change management skills, including ability to motivate and lead customers through a change management process.
• Strategic thinking and problem-solving skills; ability to analyze and understand business problems and processes, including process mapping.
• Excellent planning skills; ability to manage complex projects in an environment of changing priorities, applying a rigorous planning approach.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.