Manager - Conduct Risk Management - job 9 of 11

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. 

The Enterprise Conduct Risk Management team within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. We are seeking a highly motivated and analytical professional to join our Independent Risk Management team as a Manager of Conduct Risk Management. This role will report to the Director, Enterprise Conduct Risk. 

As a trusted colleague in the second line of defense, you will assess behavioral data, evaluate control environments, drive automation of reporting processes, and present actionable insights to senior leadership and governance committees. This position offers exposure to enterprise-level risk management, frequent interaction with stakeholders across the business, and an opportunity to influence key decisions that promote sound risk culture and accountability. Key responsibilities include:

• Provide independent oversight of conduct-related behaviors, practices, and controls across the business, and challenge alignment with risk appetite limits and governance expectations
• Analyze behavioral and transactional data to identify trends, potential risks or non-compliance with laws, regulatory requirements and supervisory expectations 
• Design and review conduct risk controls and participate in control testing to assess effectiveness and policy adherence
• Develop dashboards and reporting tools to communicate conduct risk trends and findings to senior management, risk committees, and the Board
• Manage and track project timelines, milestones, and deliverables, escalating risks to delivery where appropriate
• Support implementation and maintenance of enterprise conduct risk frameworks, including risk assessments and issue management
• Monitor, assess, and manage risks arising from organizational, regulatory or environmental changes, so transitions do not expose the organization to new or unintended risks or lead to non-compliance with laws, regulatory requirements and supervisory expectations
• Influence and help embed a strong risk-aware culture throughout the organization

Minimum Qualifications

• Bachelor’s degree required, advanced degree in Risk Management, Finance, Business, Statistics, or a related field preferred
• Minimum of 4 years in conduct risk management, or similar risk management discipline, within the financial services industry / Solid understanding of internal control frameworks and regulatory expectations for conduct risk
• Strong analytical and critical thinking skills; capable of synthesizing complex datasets into actionable insights with minimal oversight
• Execution of thought leadership through demonstration of expertise, innovative thinking and ability to drive results
• Proven ability to challenge constructively and communicate clearly and logically across all organizational levels
• Ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment
• High degree of integrity and discretion in handling sensitive and confidential information

Preferred Qualifications

• Advanced project management skills 
• Experience with data visualization tools (e.g., Tableau, Power BI) 
• Coaching or mentorship experience 

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.