Director - Enterprise Portfolio & Program Management - job 9 of 17

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Enterprise Portfolio and Program Management (EPPM) is a team within Technology responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology to elevate transparency and drive business and customer outcomes.

As Director, Program Management, you will be leading the successful co-creation and implementation of this strategy which will re-imagine the relationship between the customer and Amex. You will be responsible for defining and leading the Program’s multiple workstreams including Envisioning & Discovery, Solutions Management, Communications, Roadmap Ideation, Outcome Definition and Critical milestones and dependency management. The successful candidate must have a keen focus on the customer journey, advanced process design techniques, a proven ability to collaborate at scale, enjoys a fast-paced environment and can influence key partners into action, all while maintaining a positive attitude in the face of challenges.

The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process innovation and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.

This role reports to Vice President, Digital Program Management.

Key Responsibilities - (Digital Program Management)

• Drive highly visible Enterprise Digital (ED) and cross-COE strategic initiatives, working cross-functionally to structure problems, analyze opportunities, and develop actionable recommendations
• Define clear outcomes centered around customers that can be linked to shareholder impact and enable prioritization across stakeholders
• Proactively drive recurring communications and executive materials creation to ensure transparency and collective understanding
• Collaborate and partner across ED and cross-COE and enable a best-in-class operating model
• Define and manage a multi-year roadmap, managing dependencies and proactively mitigating risk
• Responsible for managing the broader roadmap and ensure there is a balance of large and small releases
• Partner closely with leadership to refine stakeholder communications and manage partner expectations

Please note, Salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.

 Minimum Qualifications

• Proven ability to analyze complex processes to find and drive innovative solutions  
• Minimum of 8+ years of professional experience working across product development and engineering teams; with a proven record of driving transformational change at scale and bringing complex strategies to fruition
• Leads with an enterprise and customer first mindset with a track record of influencing others to embrace change
• Demonstrated ability to self-start, carve opportunities out of white space, define a strategic vision, and drive results with a high degree of independence
• Highly skilled in Agile product development methodologies, program and project management, with a mastery of enterprise collaboration tools (JIRA, Confluence, Rally)
• Excellent collaboration skills with proven success in partnering with servicing, platform and LOBs to deliver goals enterprise-wide
• Superb presentation building skills with ability to “tell a story” in a clear and concise way to all audiences, including executive leaders
• Ability to influence without authority and bring multiple partners to a unified consensus
• History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities, and manage others through change
• Proven ability to lead and motivate high performing teams, juggle multiple workstreams in a rapidly changing environment, and create a culture of belonging, collaboration, fun, and excellence
• Ability to maintain a positive attitude and sense of humor in the face of challenges

Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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