Director - Enterprise Control Management, Regulatory & Audit Exam Management - job 4 of 17

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

American Express National Bank is American Express’ U.S. banking operation serving consumer and small business customers with payments, financing, and savings products, accounting for more than 60% of the overall company’s revenues and net income. AENB HQ drives the administration of programs and services provided by AENB. It also plays an enterprise role in driving greater consistency, effectiveness and efficiency across the first line via the teams including Enterprise Control Management.

The Enterprise Control Management team within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.

How will you make an impact in this role? 

Enterprise Control Management (ECM) within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line Global Risk & Compliance (GRC) teams.

This Director of Regulatory & Audit Exam Management will be responsible for ECM’s engagement with, response to, and deliverables to regulators, internal audit and second line of defense inquiries and exams.  Successful execution of these responsibilities will help to strengthen ECM’s risk and control environment. The Regulatory & Audit Exam team will support ECM’s internal and external exams and audits, ensure timely closure of findings, with an auditor and regulator mindset.  The team will be responsible for the efficiency and effectiveness of ECM’s exam management process.  

Responsibilities Include:

• Support coordination with ECM and across key stakeholders - of audits, second line testing, and regulatory examinations and ensure all requests are addressed in a timely manner with inputs from all related stakeholders.
• Build and maintain strong relationships with key stakeholders and business partners.
• Track resolution of requests and ensure that significant risks and issues are appropriate and escalated in a timely manner.
• Develop and maintain processes to ensure consistent, accurate and efficient exam responses across the business unit.
• Comply with enterprise policies with regard to audit, second line and regulator engagement.
• Help prepare and present materials to AENB leadership and stakeholders regarding audit and regulatory work.
• Challenge and advise action owners on risk management remediation efforts with a audit and regulatory perspective.
• Act as resource and advisor for 1LOD teams on cross business units exams, where appropriate. 

Minimum Qualifications:

• 6+ years in a financial risk management function (e.g., audit, compliance, operations, credit).
• Understanding of operational risk management frameworks and requirements.
• Exceptional project management skills, including the ability to clearly advise on progress, roadblocks, and successfully drive project progress, with a track record of developing end-to-end risk management processes.

Preferred Qualifications:

• Significant experience as an internal or external auditor or regulatory examiner.
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
• Outstanding analytical, problem-solving, written, and oral communication skills with a strong attention to detail.
• Highly motivated self-starter with exceptional business writing skills.
• Strong communicator who can effectively influence, multitask, and prioritize as business needs evolve with a high degree of comfort.
• Ability to build strong relationships with all band levels and work effectively in a collaborative, multi-cultural, team environment.
• Ability to prioritize multiple work streams under time constraints, respond quickly, manage deadlines, and manage changing priorities in a dynamic and very demanding environment while leading with limited direct authority.
• Anticipate needs and act proactively.
• Impeccable integrity with the ability to handle sensitive information and maintain confidentiality.
• Experience supporting risk exam management processes preferred.
• High degree of familiarity with Sharepoint, Powerpoint, Word and Excel.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.