UX Researcher

Who We Are

Allwyn Lottery Solutions is a global leader in digital lottery and gaming solutions and a proud subsidiary of Allwyn Entertainment Group, a multinational lottery operator with a strong presence in Austria, the Czech Republic, Greece, Cyprus, and Italy.

Our mission is to make play better for all by developing cutting-edge technology that enhances player experiences, drives engagement, and maximizes returns for good causes.

With a strong focus on cloud-based technologies, AI-driven analytics, and responsible gaming, we empower lotteries to reach new players, increase engagement, and drive sustainable growth in the ever-evolving digital landscape.Behind every great lottery experience is a team of experts ensuring seamless operations, strategic growth, and cutting-edge solutions. Our central teams are integral to supporting our technology and gaming innovations with leadership, smart processes, and a commitment to continuous improvement.

These teams play a crucial role in shaping the future of iLottery, focusing on collaboration, efficiency, and growth. We empower our people to make a real impact in a fast-moving, dynamic industry.

What makes this role exciting and challenging:

As a UX Researcher you will support design, implementation and delivery of UX Research within Design. You will collaborate with team members (Product, Insights, Data Science, Marketing, etc) to ensure high-quality insights so that product concepts, features and propositions can be effectively designed, validated and prototyped using the appropriate methodology, processes & tools. You will have the opportunity to utilise the full range of your research skills and work alongside a great team of people. We work as part of cross functional teams located in Greece, London, Ireland and Chicago. 

As part of your everyday responsibilities, you will:

• Work with cross-functional teams to design and conduct research, in order to better understand customer needs and spot users’ pain points, by using various methodologies. 
• Support senior members of the UX Research team on strategic research, translating research into actionable insights to deliver deep-dive analysis for new opportunities, trends, propositions etc.
• Help senior members of the UX Research team to establish a user research process across discovery, concept validation and prototype, in collaboration with the Product Design and Data teams. 
• Apply appropriate research methods to address the questions at hand, considering the nature of data needed (Qualitative/Quantitative) and the aspects to assess (Behavioural/Attitudinal).
• Manage and deliver analysis of existing research findings and insights, assessing strength of insights and identifying gaps. Identify and apply methods for filling these gaps to improve quality of insights. 
• Distil research questions into thorough and efficient research plans.
• Recruit and schedule representative panels of participants.
• Facilitate or being an active observer in moderated usability tests/ interviews.
• Synthesise qualitative data into clear learnings with compelling evidence.
• Manage & facilitate research activities working alongside POs & Product Designers to communicate research insights and recommendations to stakeholders in a clear and compelling way.
• Implement frameworks for sharing findings (users, market, competitors etc) on a regular basis in an engaging way to improve knowledge across teams. Compile and deliver these insights regularly to the design team and internal stakeholders. 
• Support product designers to ask the right research question, develop testable hypotheses, document assumptions and design research / testing approaches.
• Guide Product Designers, stakeholders and team members to use best research practices and advocate for user centred design.

Key qualifications for your success:

• 2-4 years of experience in User Research. 
• Relevant Master degree and/or PHD is a bonus.
• Comprehensive experience of qualitative research methods; including interviews, lab studies, expert evaluations, participatory design sessions and workshops, ethnographic research methods and persona development.
• Proven experience working across the entire research process, ensuring quality outcomes - from planning to executing both qualitative and quantitative research activities, through to analysis and synthesis, storytelling and presentation.
• Working experience on the practicalities of conducting testing: recruiting processes, scheduling and logistics, protocol development, interviewing and moderating, analysis and research deliverables.
• Working experience as a facilitator in Usability tests/ Interviews on software products
• Experience with remote user testing methodologies & tools.
• Demonstrated experience working closely with product development teams in an Agile environment.

It would be highly advantageous if you had:

• Excellent communication and presentations skills, ability to clearly articulate concepts, insights and user needs so they are understood by Design and non-Design team members. 
• Ability to confidently convey purpose, value and concepts of design-lead product development to non-design team members. 
• Ability to drive greater and deeper team understanding of customers' needs, motivations and behaviours. 
• Good persuasion and relationship building skills to influence decision making and culture.
• Proactive contribution to conversations about best practice and approach, identifying and acting on opportunities to improve team performance and structure. 
• Strong product and design intuition: Understand what's important to focus on throughout your research and analysis.
• Strong desire to empathise with users.
• Experience/familiarity with tools like usertesting.com, HotJar, etc
• Excellent self-organisation and ability to plan own work in line with priorities. 
• Work collaboratively in a team environment.

Unlock the Benefits- Discover What's in for you:

• Be part of  a dynamic team with  enthusiastic experts that will support your talent and growth
• Embark on a journey within a diverse environment full of opportunities and challenges
• Comprehensive onboarding experience designed to facilitate your smooth transition
• Attractive salary and a bonus plan
• Health and life insurance for you and your family
• Well-being allowance
• Monthly lunch allowance
• Developmental 360° feedback framework
• Unlimited Training options and tools
• Extensive leave plan
• Employee Assistance Program with specialized Counselors / Licensed Psychologists
• Enjoyable and stable working environment
• Flexible working arrangements (fully remote/hybrid)

• Modern workspace environment

• Apple equipment and top-notch office technology to support our hybrid working 

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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