Creative Operations Manager, Production

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

The Community You Will Join

Airbnb is looking for a Creative Operations Manager to join Airbnb Creative, our internal, multi-disciplinary team of creatives. Across design, photography, video, experiential, interactive, and social, this team stewards the visual brand and focuses on creating meaningful engagements between our brand and rapidly-growing extended community.

The Difference You Will Make

The Creative Operations Manager will report to the Senior Creative Operations Lead and is part of the Creative organization at Airbnb. This role will help focus on the production side of operation of our Marcom Production team, which includes a range of work spanning Growth marketing, Interactive, and Content production. This role will help to establish and optimize production processes, implement new workflows and resources, and track contracts and budget details.  The ideal candidate is highly organized and known for creating processes that ensure projects run successfully, as well as has a strong understanding of tools, budget software, and the best way to create efficiencies within a creative organization without compromising on craftsmanship. 

A Typical Day

• Be a highly tactical operator, detail oriented with a passion for tracking, reporting, finding opportunities to improve and building on processes and systems to help mobilize a global team
• Maintains production budget and contract tracking 
• Establish and implement a streamlined end-to-end creative and production operations working model (i.e. intake, RACI, production, budget tracking, launch, wrap-up, DAM, etc.) that the team utilizes when developing creative
• Document key creative and production processes that will allow individuals and teams to easily access guides on how to develop success work at Airbnb
• Report on measurable metrics related to creative production work-streams that allow the team to highlight short-comings and/or achievements related to the process and outcome of the work
• Develop and implement inclusive and diverse-centric programs and processes across the Creative Production organization
• Support the Creative Operations Lead to drive and manage the production team meetings & gatherings (weekly and monthly) to ensure we elevate hot topics and update project status’ on a regular basis
• Provides solutions to complex challenges within team needs, specifically where there are pinch points and gaps
• Supports weekly production onboardings and ensures new talent is equipped with knowledge of all production focused tools 
• Continue to modify and implement new workflows (eg: Airtable) that enables Producers, Program Managers and Creatives to have a successful workflow in a remote/async environment

Your Expertise

• 8+ years’ experience working with Marketing, Creative Agencies and Production companies
• Experience making operational contributions at both strategic and tactical levels
• Experience developing and optimizing systems, tools, processes, and workflows for creative and production operations
• Experience supporting changes in operational processes and aligning teams to a strategic vision
• Process savvy and ability to audit and streamline easy of working into presentation deck format 
• Experience collaborating with cross-functional teams
• Experience with budget allocation and financial tracking
• Experience working with global creative teams

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.