Senior Product Manager

The Senior Product Manager will lead the execution of new product and feature development from the idea stage, in conjunction with the Product Leader, to launch. While focused on leading development execution based on roadmap or other initiatives for a given product line, the Senior Product Manager must represent the goals and business needs of any development initiative and therefore be abreast of customer and market needs. They will act as the liaison between different stakeholders and the Development team to create a solution, including writing user stories and acceptance criteria to support the development of the product. The Senior Product Manager is ultimately responsible for product functionality and usability and driving a cross-functional team able to deliver high-quality products that meet the needs of the market.

Responsibilities:

• Collaborate with the Product Manager and technical leadership to understand business objectives, product vision and strategy.
• Meet with current and potential customers to understand their business objectives and demonstrate new product features.
• Write requirements documents for large scale features and present to internal governance committees to solicit feedback.
• Collaborate with User Interface developers to develop wireframes and mock-ups of desired features.
• Decompose features into documented user stories explaining the desired functionality and acceptance criteria.
• Implement project management and best practices for your team - driving accountability, visibility and high levels of outcomes.
• Lead the internal demonstrations of new product features, focusing on the value to the customer, to the organization.
• Ensure organizational understanding of product roadmap via consistent communication within multiple governance committees and organization-wide demonstrations.
• Assist with the development of documented release notes for customer consumption.
• Track key project milestones, mitigate roadblocks, and communicate adjustments to the roadmap.
• Perform quality reviews to verify the developed functionality meets the defined user value and acceptance criteria.
• Facilitate defect management process from triage to delivery in collaboration with Development, Client Services, Product Management and Quality Assurance.
• Understand user experience theory and ensure adherence within application by providing guidance to the Design Team.
• Partner with the Product Leader to create solutions based on research and high-level requirements and ensure defined user stories are reflected in the technical design and development.
• Provide product subject matter expertise of the industry and product to the development team, Client Services and project stakeholders.
• Multi-task, prioritize, and be ready to wear multiple hats.
• Additional duties as assigned to you by your manager.

Skills/Education/Experience: 

• 5+ Years of Product Management Experience at a SaaS organization.
• 3+ years’ experience writing User Stories and Acceptance Criteria.
• Bachelor’s degree in Computer Science, Business, or related field preferred, or an equivalent combination of education and experience.
• Experience developing and performing product discovery process, including working directly with customers.
• Ability to work within an Agile environment.
• Experience creating Product Positioning statements and developing go to market plans.
• Insurance/Healthcare knowledge preferred.
• Experience managing others preferred.
• Excellent written, oral, interpersonal, and presentational skills.
• Ability to absorb new ideas and concepts quickly.
• Experience using issue tracking tools to manage the release process (e.g. Azure DevOps, Jira, Confluence, etc.).
• Ability to travel to client sites from time to time (5-10%).
• Experience working on SaaS product is preferred.
• Experience managing others preferred.
• Insurance/Healthcare knowledge preferred.

Additional Preferred Qualifications:

• You bring a bias for action paired with intelligent risk-taking. You keep the ball moving forward at each step; take action and make a decision even with imperfect data. You make bold bets while recognizing the potential friction that comes with innovation.
• Ability to analyze, position, package, promote, and tailor solutions to our users.
• Creative and resourceful - always finds a way to unblock yourself and your team.
• Natural leadership skills and ability to work with all teams in the company.
• Adept product evangelist.
• A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing.
• Evaluate new product opportunities and propose solutions to expand product and business capabilities.
• Strategic thinker with a bias for action. You bring a proven track record of driving vision, crafting strategies to shape product direction, and delivering results day-in and day-out.
• Collaborative Leader. You possess strong interpersonal skills and the ability to influence and work with cross-functional teams in a remote-first environment.
• You embrace responsibility. 
• This is a highly cross functional people management, platform-product leadership role, and you will act as a close partner and leader to design, engineering, user research, content and support writing, and operations.

 Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.